Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order.
To make this process simple and transparent, please review our cancellation guidelines below:

Cancellation Timeframe

• Orders can be cancelled within 12 hours of placing the order.

• Orders cannot be cancelled once they have been processed or dispatched.

• If you receive a “Order Dispatched” notification, the order is no longer eligible for cancellation.

How to Request a Cancellation

To cancel your order within the allowed timeframe, please contact us through:

Please provide:

• Order Number

• Full Name

• Reason for Cancellation (optional)

Refunds (If Applicable)

• For Prepaid Orders: Refunds will be issued back to the original payment method within 3 business days after cancellation approval.

• For Cash on Delivery Orders: No refund is required. The order will simply be cancelled.

Important Notes

• Customized, made-to-order, or personalized items cannot be cancelled once production has started.

• If cancellation is denied due to late request, the order will proceed as scheduled.